Valley Air Experts is operated by EA Services. EA Services, doing business as Valley Air Experts ("we", "us", "our"), respects your privacy. This policy explains what information we collect when you use our website or request service, how we use it, and the choices you have.
Information We Collect
We collect information you give us directly when you request a quote, book an appointment, or contact us:
- Name
- Phone number
- Email address
- Service address or ZIP code
- Details about the service you are requesting
We also collect limited technical information automatically, such as your IP address, browser type, and the pages you visit on our site. This helps us keep the site working correctly and understand how visitors use it.
How We Use Your Information
- To respond to your quote request and schedule service
- To contact you about an appointment, including confirmations and reminders
- To provide customer support
- To send text messages about your service requests, appointment confirmations and reminders, and estimates, where you have agreed to receive them
- To improve our website and services
- To meet legal or regulatory obligations
SMS Text Messaging
Consent
If you provide your phone number and check the consent box on our quote form, you agree to receive text messages from EA Services (Valley Air Experts) at that number. These relate to your service requests, appointment confirmations and reminders, and estimates.
Consent to receive text messages is not a condition of purchase. You can request service without agreeing to receive texts.
Message Frequency and Cost
Message frequency varies based on your interactions with us. Message and data rates may apply, depending on your mobile carrier and plan.
How to Opt Out
You can stop receiving text messages at any time by replying STOP to any message from us. You will receive one final message confirming that you have been unsubscribed, and we will not send further texts unless you opt in again.
For help, reply HELP to any message, or contact us at (480) 881-1713.
Carriers
Mobile carriers are not liable for delayed or undelivered messages.
Mobile Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services, such as customer service providers, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Share Information
We do not sell your personal information. We share it only in these limited situations:
- Service providers. Companies that help us operate — such as our scheduling system, form processor, and messaging provider — may process your information on our behalf. They are only permitted to use it to provide services to us.
- Technicians. The technician assigned to your job receives the details needed to complete the service.
- Legal requirements. We may disclose information if required by law, subpoena, or to protect our rights, safety, or property.
Data Retention
We keep your information for as long as needed to provide services, maintain business records, and meet legal obligations. When it is no longer needed, we delete it or remove identifying details.
Security
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Choices
- Text messages: reply STOP to any message
- Email: use the unsubscribe link in any marketing email
- Phone calls: ask us to remove your number from our call list
- Access or deletion: contact us to request a copy of your information or ask us to delete it
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect their personal information.
Changes to This Policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website or services after an update means you accept the revised policy.
Contact Us
EA Services (doing business as Valley Air Experts)
3231 N 66th St, Scottsdale, AZ 85251
Phone: (480) 881-1713
Email: Valleyairexpertsio@gmail.com